LAST UPDATED: February 7, 2021
A Look at Carvana’s Warranty Policies
Trying to decide if the CarvanaCare extended warranty is right for you? We’ve got some eye-opening intel for you
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PUBLISHED ON February 7, 2021
Unless you’ve been living under a rock the last few years, you’ve likely heard about the increasingly popular and innovative online platform for buying, selling, trading, and financing used vehicles known as Carvana. This revolutionary concept allows you to purchase vehicles online and have them either delivered right to your door or you can pick up your new-to-you car at one of Carvana’s vending machines located in various cities across the country.
Carvana also offers a generous seven-day testing program that gives you an entire week to determine if you want to keep your car or return it. If you decide to keep your Carvana vehicle, you may also be considering purchasing an extended warranty protection plan through them. But is it worth it? That’s what we’re here to help you decide.
Carvana Warranty In-Depth
The CarvanaCare extended warranty is one of the most straightforward extended warranty plans on the market. There is no need to choose between bumper-to-bumper or powertrain coverage because the company only offers one coverage option, but they will usually offer you two options when it comes to coverage duration.
For example, when you get a quote for your vehicle, Carvana may offer you the choice between 48 or 60 months of coverage and 60,000 or 90,000 miles of coverage. The offerings seem to be based on the make, model, age, and mileage of the vehicle and will be greater the newer your car and less for older vehicles. You may only be offered the choice between 24 or 48 months, or in some cases, you are offered only a single option. Like we mentioned earlier, some vehicles won’t be eligible for a CarvanaCare extended warranty at all.
All extended warranty coverage is quite comprehensive, covering most parts of your car, including your engine, transmission and transfer case, fuel system, ignition system, heating and air conditioning, steering, cooling system, suspension, brake system, electrical system, exhaust, and emissions, front- and rear-wheel drive, and electric and hybrid coverage.
You can choose from $0-50 deductibles, which are some of the lowest on the market. All repairs need to be handled by approved ASE-certified mechanics, or a manufacturer dealer.
All CarvanaCare extended warranties include free 24/7 roadside assistance that includes towing, jumpstart, flat tire assistance, locksmith assistance, and emergency gas and fluids. It does not include trip interruption protection or rental car reimbursement.
Cost of a CarvanaCare Extended Warranty
Carvana doesn’t disclose the cost of its extended warranty online. The only way to find out is to get a direct quote from them. The cost can vary greatly based on the vehicle’s make, model, age, and mileage, but expect to pay anywhere from $500-2,800 for your coverage. We’ve taken the liberty of including some examples of direct quotes from Carvana for coverage on different vehicles:
- 2019 GMC Sierra 1500 Crew Cab Truck
- Mileage: 2,500
- Coverage Mileage: 60,000 or 90,000 miles
- Coverage Duration: 48 or 60 months
- Warranty Cost - $1,200 or $1,500
- 2015 Honda Fit
- Mileage: 39,000
- Coverage Mileage: 60,000 or 90,000 miles
- Coverage Duration: 24 or 48 months
- Warranty Cost - $1,150 or $1,550
- 2016 Hyundai Tucson
- Mileage: 28,000
- Coverage Mileage: 90,000 or 100,000 miles
- Coverage Duration: 48 or 60 months
- Warranty Cost - $1,550 or $1,850
Things We Like
There is quite a lot to like about the CarvanaCare extended warranty. It’s one of the most comprehensive and competitive warranties we’ve seen, and it offers a large number of covered parts and systems with very few exclusions.
We also love that the deductible is one of the lowest we’ve seen anywhere, making it an excellent option for customers who may be on tight budgets. Who can argue with a maximum deductible of $50? That’s almost unheard of in the warranty industry.
When something does break, you have plenty of options for repair facilities, and aren’t forced to deal exclusively with a dealership like you are with many extended warranty contracts. Any ASE-certified and approved mechanic will do, so if you have a longtime favorite auto shop, chances are high that you'll be able to use them for your repair work.
We also like the ease of cancellation of your warranty if you sell your vehicle or decide to go a different route.
You aren't alone. Warranties have many benefits that aren't always clear. If you're new to the industry, check out our Extended Warranty Guide that helps explain some key fundamentals.
Things We Don’t Like
On the flip side, we aren’t big fans of the fact that your time to purchase the CarvanaCare extended warranty is so limited and must be decided upon before taking delivery of your vehicle. This seems a little pushy on the part of Carvana. Their coverage durations are also quite short when compared to some other extended warranty providers.
We also don’t like that there are no free quotes or sample contracts online for you to browse to help you decide. You can’t even gauge coverage as far as mileage, months, and cost without getting a solid quote from the company. Another drawback is that your vehicle might not be eligible for extended warranty coverage at all, based on the somewhat cloudy requirements set forth by Carvana.
And lastly, Carvana offers you the option of rolling your CarvanaCare extended warranty into the total financing of your vehicle as part of your regular monthly payment. While this might seem like a great budget-friendly option, do you want to pay additional interest fees on your extended warranty, which will raise your monthly payment and increase the overall cost of the extended warranty?
We get that you may still have several questions swirling around in your head about the CarvanaCare extended warranty. In our efforts to provide you with the ability to make a clear and confident decision, we’ve taken the liberty of reviewing some of the most frequently asked questions regarding Carvana’s extended warranty and have provided our most thorough answers.
Q. Can you cancel a Carvana warranty?
A: Yes. You can cancel your CarvanaCare extended warranty at any time by calling the plan’s administrator, Silver Rock, at (866) 628-3905. They will issue you a prorated refund on your plan usually within 7-10 business days.
Q. Is Carvana a good warranty?
Considering the high level of covered parts and systems and the low cost of the plan and the deductible, we feel that CarvanaCare is one of the better extended warranty offerings on the market. It’s a very budget-friendly warranty option.
Q. Is it worth buying a Carvana auto extended warranty?
This is a very personal question, but if you don’t want to or can’t afford to shell out hundreds of dollars for a major repair on your vehicle, then the CarvanaCare extended warranty is worth looking into further. Likewise, if you’re purchasing a car that is known for being costly to repair, like a BMW, Audi, Mercedes, etc., a comprehensive warranty from Carvana can save you thousands of dollars in the long-run.
Q. What does a Carvana extended auto warranty cover?
The CarvanaCare extended warranty covers your engine, transmission and transfer case, fuel system, ignition system, heating, and air conditioning, steering, cooling system, suspension, brake system, electrical system, exhaust and emissions, front- and rear-wheel drive, and electric and hybrid coverage. And it comes with roadside assistance included.
Q. How much does a Carvana warranty cost?
Based on your vehicle’s make, model, age, and mileage, you can expect to pay between $500-2,800 for a CarvanaCare extended warranty, depending on the amount of coverage you choose.
Q. Does Carvana provide good customer experience?
Sadly, Carvana does not get great reviews online for providing a great customer service experience. They have a pretty dreadful 1.4/5 rating on the Better Business Bureau’s website. That being said, you won’t be dealing with Carvana when it comes to issues or claims with the CarvanaCare extended warranty program. You’ll be dealing with the plan’s administrator, SilverRock. Don’t get too excited though, because they get an even worse 1.2/5 rating by the Better Business Bureau.
Is Warranty Policy from Carvana Worth It?
Overall, the CarvanaCare extended warranty appears to be one of the better extended warranty plans on the market. They claim to cover over 7,500 vehicle components for a very budget-friendly monthly payment of between $20 and $80. Free roadside assistance is also a plus. However, only you can truly determine if an extended warranty from Carvana is worth it in the long-run, especially with their dismal BBB ratings when it comes to customer service.
Here are a few more resources you can use:
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Going with a factory extended warranty is a good option for basic protection, but you can get more and save more with Endurance, ranked the top extended warranty provider by Consumer Advocates, Consumer Affairs, and Retirement Living.
Save $350 with coupon code: DRIVE350
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