---
title: "Tesla Sending Untrained Employees to Fix Cars in Service Centers: Report"
description: "Tesla CEO Elon Musk has reportedly prioritized slashing wait times for service to a week after customers complain of monthslong waits."
date: "2022-06-17"
modified: "2022-06-17"
authors:
  - name: "James Gilboy"
    job_title: "Contributing Writer"
    link: "https://www.thedrive.com/authors/james-gilboy"
url: "https://www.thedrive.com/news/tesla-sending-untrained-employees-to-fix-cars-in-service-centers-report"
categories:
  - "Car Tech"
  - "Electric Vehicles"
  - "News"
  - "News by Brand"
  - "Tesla News"
tags:
  - "Electric Vehicle"
  - "Tesla"
---

# Tesla Sending Untrained Employees to Fix Cars in Service Centers: Report

![Tesla service center with two vehicles parked outside](<https://www.thedrive.com/wp-content/uploads/2022/06/17/0x0-Sales_07.jpg>)
*Tesla*

Tesla is reportedly addressing its notoriously long waits for service appointments by assigning untrained employees to work on cars. [Tesla CEO Elon Musk](<https://www.thedrive.com/news/spacex-employees-ask-company-to-condemn-elon-musks-tweets-report>) reportedly ordered the measure and called for service waitlists to be shortened to a maximum of one week.

*[Electrek](<https://electrek.co/2022/06/16/tesla-untrained-employees-work-on-cars-service-problematic/>)* reported that Musk is unhappy with Tesla's service network and is making service a top priority. To that end, Tesla is sending untrained personnel to service customer vehicles, specifically salespeople and low-level managers. Though they're only working on "easier tasks" such as tires, the move may signal that service has waned. Musk has reportedly canceled delivery targets with the goal of reducing wait times for service to a week at the most, and wants two-thirds of appointments to be same-day.

![](<https://www.thedrive.com/wp-content/uploads/2022/06/17/0x0-Mobile_Service_6.jpg>)
*A Tesla technician removes a wheel by the roadside*

![](<https://www.thedrive.com/wp-content/uploads/2022/06/17/0x0-Service_Tech_WEB.jpg>)
*A Tesla technician uses a laptop for diagnosis*

This does not mark the first time Tesla has made a hasty push to address poor service, [which Musk proclaimed a "personal priority" in 2019](<https://www.thedrive.com/tech/29162/tesla-execs-claim-service-problems-are-over-as-owner-frustration-boils-over>). Not only has the situation not evidently improved, but service centers continue to be burdened by fixing problems left by the factory, from [missing brake pads](<https://www.thedrive.com/news/43876/tesla-model-3-owner-discovers-car-was-delivered-missing-a-brake-pad>) to [loose suspension components](<https://www.thedrive.com/news/42942/tesla-model-3-model-y-recalled-for-loose-suspension-parts>). On top of that, complaints of monthslong waits for parts have continued into 2022, with [multiple](<https://www.teslaownersonline.com/threads/model-3-significant-repair-times-5-months-and-counting.20044/>) [owners](<https://teslamotorsclub.com/tmc/threads/repair-parts-wait-times.252476/>) complaining in January of waiting months for replacement glass. [Parts have been a problem for Tesla since even before the COVID-19 pandemic, ](<https://www.sfgate.com/cars/article/tesla-repair-wait-time-complaints-electric-car-13796037.php>)and the subsequent supply chain breakdown that affects all automakers.

*Got a tip or question for the author? You can reach them here: james@thedrive.com*

## Author
James is a former staff writer for The Drive. He has changed the conversation around electrification, debunked misinformation online, and become a prominent hunter of what he calls "automotive cryptids."

### Author social links  
[Instagram](<https://instagram.com/jamesgilboy>)