--- title: "Days After US Delay, Volvo Is Refunding EX30 Owners for Broken Software" description: "The EX30 is now facing crippling software issues, in addition to existing concerns over tariffs, that may stave off U.S. sale even further." date: "2024-07-02" modified: "2024-07-02" authors: - name: "Nico DeMattia" job_title: "Contributing Writer" link: "https://www.thedrive.com/authors/nico-demattia" url: "https://www.thedrive.com/news/tech/days-after-us-delay-volvo-is-refunding-ex30-owners-for-broken-software" categories: - "Car Tech" - "Electric Vehicles" - "News" - "News by Brand" - "Volvo News" tags: - "Electric Vehicle" - "EX30" - "suv/crossover" - "Volvo" --- # Days After US Delay, Volvo Is Refunding EX30 Owners for Broken Software ![Volvo EX30]() *Volvo* Volvo isn't bringing its entry-level electric SUV, the [EX30](), to the United States market anytime soon. The manufacturer has blamed "changes in the global automotive landscape" (read: tariffs on Chinese-built EVs) for [forcing it to delay sales]() on our shores until it can ramp up production at its Belgium plant. Unfortunately, the situation's even worse in Europe where [Volvo]() has already launched the EX30, though it's perhaps wishing it hadn't. Owners of the new compact electric SUV are reportedly facing so many issues that they're returning their cars for full refunds, according to *[Autocar]()*. Most of the EX30's problems are software-related, mainly pertaining to its central infotainment screen. Since the dashboard-mounted panel controls almost every aspect of the car, like in Tesla's vehicles, many of the car's functions stop when it decides to go black and stop responding. You can't even open the EX30's glove box without tapping an icon on the touchscreen. It's unfortunately a common story for EVs, which tend to rely heavily on software-based functions. Similar issues plagued a few of [GM's newer Ultium vehicles](), for example. ![]() However, the EX30's issues weren't simply limited to its touchscreen. Customers were also reporting charging failures and random emergency braking system activations. While the former can leave you stranded, the latter can be flat-out dangerous. “We recognize that this is not what they expect from their Volvo car, and we are working to remedy this as swiftly as possible with the minimum of inconvenience to our customers," a Volvo rep told *Autocar*. *The Drive* has reached out to the automaker for comment and will update this story with whatever we may learn. Volvo hasn't put a stop-sale on the EX30, as they can still be found on dealership lots. However, it did pull the EX30 from its online configurator in the U.K., so customers can't spec or order a new one. Volvo is working on software updates that should be able to fix these issues, patches that can likely be delivered over the air. At the moment, the company is set to release 2025 models on July 8, but it's unclear if those new models will already feature updated software. As for prospective U.S. customers, between the tariff situation and these crippling glitches, it seems unlikely that we'll see the EX30 arrive in America until the first quarter of 2025 at the earliest. A shame, given the SUV's very attractive $37,000 base price. *Got tips? Send 'em to tips@thedrive.com* ## Author Nico is a writer and reviewer from New Jersey who probably thinks he’s a lot funnier than he actually is. His love of cars began when he was just a kid playing Gran Turismo 3, grinding out enough race wins with a Mazda Miata to save up for an in-game RUF 911. That passion for small, lightweight sports cars drove his desire to learn more about the industry, get his hands on as many cars as he could, and bring those experiences to life on the page. He cut his teeth writing about BMWs, Volkswagens, and Audis, mostly, and has owned far too many of each. He’s on his fourth 3 Series sedan, but all of his old, cheap German cars have forced him to learn more about car maintenance than his mechanical capability can handle. Too many late nights have been spent scrambling to get a car running by morning so he could get to work. For some reason, he never seems to learn that old Bimmers probably aren’t the best daily drivers. But he loves more than just old German cars. He’ll gladly drive and discuss anything with four (or even three) wheels. Cars aren’t his only passions, though. Nico is also a big nerd and loves movies, video games, comic books, and cares far too much about the New York Giants. So don’t be surprised if you see football references or dumb, obscure movie quotes in any of his car reviews. ### Author social links [Instagram]() [LinkedIn]()