--- title: "Good Guy QuikTrip Writes $20K Check After Customer Gets Contaminated Diesel in Duramax" description: "A Chevy Duramax diesel owner in Texas received a $20,000 check after a bad batch of diesel fuel damaged his truck." date: "2024-05-04" modified: "2024-05-04" authors: - name: "Nico DeMattia" job_title: "Contributing Writer" link: "https://www.thedrive.com/authors/nico-demattia" url: "https://www.thedrive.com/news/good-guy-quiktrip-writes-20k-check-after-customer-gets-contaminated-diesel-in-duramax" categories: - "GMC News" - "News" - "News by Brand" tags: - "GMC" - "pickup" - "Sierra" --- # Good Guy QuikTrip Writes $20K Check After Customer Gets Contaminated Diesel in Duramax ![]() *GMC/Facebook* I can't help but think of Tommy Callahan's[ glue-sniffing fairy speech]() when I hear about product guarantees. How well can you trust a company's guarantee, when there are likely countless little asterisks in the fine print, preventing the company from actually having to guarantee anything? Thankfully, like Callahan brake pads, QuikTrip sticks to its word, as 2024 [GMC]() Sierra 2500HD Duramax-owner[ Jared Guynes recently learned](). One Sunday in late March, Guynes stopped at a QuikTrip to fill the tank of his GMC 2500HD [Duramax]() with 35 gallons of diesel. However, 22 miles later Guynes realize there was a problem. So he had the truck towed to Lakeside Chevrolet in Rockwall, Texas. When the technicians inspected the truck, they learned that the fuel system was damaged, due to the diesel fuel being contaminated with water. According to Lakeside, the truck needed an entire fuel system replacement. The cost? $20,000. So Guynes looked into QuikTrip's "Guaranteed Gasoline" policy. After filing a full report about what happened, and sending in a statement from an ASE-certified mechanic, QuikTrip approved the repair by Lakeside Chevrolet. While it took a few weeks for Guynes to get the funds, which didn't happen until after the repairs were completed, QuikTrip sent over a check for $20,533.52. Now, Guynes' truck, with only 22,000 miles on it, has a new fuel pump, fuel injectors, fuel lines, filters, and a new diesel particulate filter (DPF) system. "QT made a mistake. It happens. It sucks. For them, for me, for everyone. But QT also made it right. They followed through, stood by their word, and handled the situation professionally," said Guynes on *[Facebook]()*. "Sure, I would have loved it to have gone faster, but some things have to take time. I’m not upset. I’m thankful. I didn’t have to file a claim, contact my insurance, or even notate the specifics of the repair on my carfax. My truck is driving exactly the way it was before the failure." I've dealt with longer, more arduous warranty programs for an old mechanical keyboard than what Guynes dealt with to get a $20,000 check. QuikTrip has a guarantee it sticks by, just like Callahan brake pads. *Got tips? Send 'em to tips@thedrive.com* ## Author Nico is a writer and reviewer from New Jersey who probably thinks he’s a lot funnier than he actually is. His love of cars began when he was just a kid playing Gran Turismo 3, grinding out enough race wins with a Mazda Miata to save up for an in-game RUF 911. That passion for small, lightweight sports cars drove his desire to learn more about the industry, get his hands on as many cars as he could, and bring those experiences to life on the page. He cut his teeth writing about BMWs, Volkswagens, and Audis, mostly, and has owned far too many of each. He’s on his fourth 3 Series sedan, but all of his old, cheap German cars have forced him to learn more about car maintenance than his mechanical capability can handle. Too many late nights have been spent scrambling to get a car running by morning so he could get to work. For some reason, he never seems to learn that old Bimmers probably aren’t the best daily drivers. But he loves more than just old German cars. He’ll gladly drive and discuss anything with four (or even three) wheels. Cars aren’t his only passions, though. Nico is also a big nerd and loves movies, video games, comic books, and cares far too much about the New York Giants. So don’t be surprised if you see football references or dumb, obscure movie quotes in any of his car reviews. ### Author social links [Instagram]() [LinkedIn]()