--- title: "AI Rental Scanner Unfairly Charging You With Damage? There’s AI For That" date: "2025-08-12" modified: "2025-08-12" authors: - name: "Adam Ismail" job_title: "Senior Editor" link: "https://www.thedrive.com/authors/adam-ismail" url: "https://www.thedrive.com/news/ai-rental-scanner-unfairly-charging-you-with-damage-theres-ai-for-that" categories: - "Car Tech" - "News" --- # AI Rental Scanner Unfairly Charging You With Damage? There’s AI For That ![Man scans vehicle using his smartphone and Ravin AI's website service]() *\Ravin AI\* The way things are going, it’s very reasonable to expect that the next time you rent a car, a human won’t be reviewing its condition when you bring it back. Hertz and Sixt are bringing [AI-powered vehicle inspection scanners]() to more of their lots, with competitors [taking notice](). And, if you decide to contest one of their accusations of damage, you may be using AI for that, too. Since publishing our initial stories on this trend, a few digital inspection startups have reached out to share how they're leveraging the tech, but not quite in the way that UVeye and ProovStation, the companies that are partnering with Hertz and Sixt, respectively, are handling things. Using only your smartphone, this software allows you to capture photos and videos to create your *own* digitally verified record of a car's state at pickup and delivery. Then, if the rental agency gets on your case about an [alleged dent that is clearly a speck of dirt](), you've got the evidence to back you up—provided the customer service rep listens, of course. Interestingly, one of these startups—Ravin AI—actually has some familiarity with the rental industry, because it worked with [Avis in 2019]() and [Hertz in 2022]() as those companies experimented with AI inspections for the first time. These days, Ravin isn't focusing on the rental side of things, electing instead to work with insurance companies and dealerships. It's partnered with IAG, Australia and New Zealand's largest insurance firm, to allow customers to scan their vehicles and receive quick quotes on damage repairs using their phones. ![ProovStation system scanning car]() *ProovStation says that its rental scanners can be installed anywhere in three hours and capture about 250 pictures at 4K resolution to spot damage. *ProovStation** Ravin's decision to focus on insurance, rather than rentals, can at least in part be attributed to [the very horror stories]() we've been hearing about in recent weeks, founder and CEO Eliron Ekstein told me. "When you work for a car rental company, if you go about this in the wrong way, then you're actually going against their interests. Because you're going against their customers in the end," Ekstein told me. "And we quickly realized that if we maximize our proceeds in that business, we're actually going against their customers and themselves at the end of the day." Ekstein believes that the potential still exists for rental agencies to use AI in a way that creates efficiency in their systems without causing strife for consumers, but right now, they're attaching exorbitant fees to every insignificant blemish likely because "they need to justify the cost" of their scanning equipment. And the companies that are developing this tech aren't exactly shy about the potential. [ProovStation's About Us page]() says, right at the top, that the company's "cutting-edge AI-powered technology \[empowers\] businesses by turning routine inspections into gold mines of untapped opportunities." "You need to be super transparent with your customer," Ekstein said. "Because those that really damage the car will eventually admit it, if \[the rental company has\] evidence, but they need to damage the car in such a way there is actually economic impact. You can't go after scuffs—that goes against the whole service culture of those companies. I just won't rent from you again. But, if I damage the door in such a way that's going to cost you at least $700 or so to repair it, then it's fair for you to go after me. And I'll also want to see the estimate behind that—I'm not going to pay you just a flat fee." Ekstein says Ravin has poured 10 years of data and two billion images into training the company's system to properly assess costs for exterior damage. He told me that these recent reports of poor customer experiences with rental scanners prompted him to open up Ravin's tech to the public, so that anyone can use it on their smartphone for free. ![Screenshot of Ravin scanner website]() ![Screenshot of Ravin scanner website]() ![Screenshot of Ravin scanner website]() I took it for a spin myself (it's accessible through the "demo" link on [Ravin's homepage]()) and it was easy to use, though not entirely accurate. The system failed to call out two obvious chips on my car's driver's side front fender, but misidentified a reflection in the hood's stamping as "minor damage." My car was admittedly quite dirty when I tried it, which probably didn't help things—but rentals surely won't be showroom quality, either. Conditions and lighting during photo capture are actually one of the biggest challenges in this space, Ekstein told me, as "who takes the image, what time, \[and\] what angle" can produce dramatically different results. When all is said and done, Ravin sends you a report to outline the differences between your before and after photos, which you can share as you please. And Ravin isn't the only one; there's another startup named [Proofr]() with a similar purpose, though it's advertised for assessing rental properties as well as cars. Unlike Ravin, Proofr runs $9.90 a month, with a three-day free trial for new users. "More competition is also highlighting what's important and getting customer feedback, and whoever has the best tool will win," Ekstein said, summing up this burgeoning industry. I hope he's right, because history has more than its share of inferior tech formats and systems [winning out](). Right now, the bar for AI scanners is so low that we've first got to overcome the hurdle of telling apart rock chips from dirt. A long way to go, indeed. *Got a tip? Let us know at tips@thedrive.com*[]() ## Author Adam is a Senior Editor at The Drive, concentrating on curating and developing the site's slate of daily journalism, from initial pitch to final copy edit. When he's not at his desk researching leads and working with writers, he's testing vehicles or reviewing racing games, new and old. He joined The Drive in 2023, following seven years of covering consumer technology and cars. A car lover and gamer since his earliest memories, Adam came to know the automotive world through video games. First it was Daytona USA, Sega Rally, and Ridge Racer; then came Need For Speed, which inspired an encyclopedic knowledge of '90s supercars, and, of course, Gran Turismo. If not for them, he'd assuredly be doing something else right now. Adam is based in the suburbs outside Philly, where there are ample roads for his hot hatch to stretch its legs. In his car, he's probably listening to indie rock, drum and bass, or Yankees baseball. ### Author social links [Bluesky]() [Instagram]() [LinkedIn]()